Shipping policy
Thank you for shopping with Lina™.
We aim to process and deliver your order as quickly and smoothly as possible.
Order Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
During busy periods, promotions, or holidays, processing may take slightly longer.
Delivery Time
Estimated delivery time is:
5–10 business days
Delivery times may vary depending on your location, courier delays, customs checks, or high-demand periods.
Shipping Cost
Shipping costs are calculated at checkout.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Please allow 24–72 hours for tracking information to update after dispatch.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
If you enter an incorrect or incomplete address, contact us as soon as possible. Once the order has been processed or shipped, we may not be able to change the address.
Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at:
We will help you check the status of your shipment.
Lost or Missing Packages
If your package is marked as delivered but you have not received it, please first check with your neighbours, building reception, or local delivery office.
If you still cannot locate it, contact us and we will assist you.
Customs, Taxes & Duties
For international orders, customs fees, import duties, or taxes may apply depending on your country. These charges are the customer’s responsibility.
Returns
For return information, please refer to our Return Policy.
UK online shoppers generally have the right to cancel most online orders within 14 days of delivery, and then another 14 days to send the item back. UK businesses must also deliver goods within 30 days unless another timeframe is agreed with the customer.
Contact Us
For any shipping questions, contact us at: